Privacy Policy
At Hasta Foods, we respect your privacy. We collect only what we need to take your order, deliver your ghee securely, and provide reliable customer support. We never sell your personal information.
About Hasta Foods
Hasta Foods is a food products brand based in Tamil Nadu, India, offering pure cow ghee and related food products through its website and other sales channels.
For the purposes of this Privacy Policy, "Hasta Foods", "we", "us", or "our" refers to the entity operating the Website (hastafoods.com).
**Business Name:** Hasta Foods (a brand of Hawk Exim)
**Website:** https://hastafoods.com
**Location:** Sathya Sai Nagar, Madurai - 625 003, Tamil Nadu, India
**Email:** hastafoods25@gmail.com
**Phone / WhatsApp:** +91 90802 13041
Information We Collect
Depending on how you interact with our Website, we may collect the following categories of information:
A. Information You Provide Directly
When you place an order, submit an enquiry, contact us, or subscribe to communications, you may provide:
- Full name
- Mobile number
- Email address
- Billing address
- Shipping and delivery address with Pincode
- Order details and communication preferences
- Information provided through contact, enquiry, or export forms
- Any other information you voluntarily provide to us
Please do not provide sensitive personal information unless specifically requested for a legitimate legal or transaction purpose.
B. Payment Information
When you make a purchase, payment information is processed by our authorized third-party payment gateway or payment service provider.
We do not directly store your complete debit card, credit card, net banking passwords, or UPI PINs on our servers. Payment providers process payment details in compliance with industry security standards and their own privacy policies.
C. Information Collected Automatically
When you browse our Website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on pages
- Referring website address
- Approximate geographic location derived from technical data
- Website interaction, navigation, and usage telemetry
This information helps us understand how visitors use our Website and improve its speed, usability, and security.
Cookies and Similar Technologies
Our Website may use cookies, pixels, tags, analytics tools, and similar technologies. Cookies are small files stored on your device that help websites remember information about your visit.
We use these technologies to:
- Keep the Website functioning properly
- Remember shopping cart and checkout session information
- Understand Website traffic and customer navigation
- Improve Website performance and user experience
- Remember certain customer preferences
- Measure promotional campaigns and provide relevant marketing communications where permitted
Some cookies may be provided by third-party service providers such as analytics, payment, or advertising platforms. You may control or disable cookies through your browser settings; however, disabling certain cookies may affect parts of the Website functionality.
How We Use Your Information
We use your personal information for legitimate business purposes, including:
Order Processing & Delivery
- Process and confirm your orders
- Arrange secure payment processing and order verification
- Pack and dispatch your products
- Deliver orders to your shipping address
- Send order confirmations, dispatch updates, and delivery alerts
- Handle returns, refunds, replacements, or quality inquiries
Customer Support
- Respond to your queries and messages
- Provide customer assistance and order guidance
- Resolve complaints or delivery concerns quickly
Website Improvement
- Analyze how customers interact with our Website
- Improve our products, packaging, and digital experience
- Identify technical glitches and optimize page loading times
- Monitor Website security and prevent unauthorized access
Marketing & Brand Communications
Where permitted and where you have opted in, we may send product updates, seasonal announcements, or special offers. You can opt out of marketing messages at any time.
Legal and Security Purposes
- Comply with applicable statutory and regulatory requirements under Indian law
- Prevent fraud, misuse, or unauthorized transactions
- Protect our Website and business infrastructure
- Establish, exercise, or defend legal rights and claims
Sharing of Personal Information
We do not sell your personal information to third parties. We share information only with trusted service providers where necessary to operate our business and fulfill your orders:
Payment Service Providers
Payment gateways process payment transactions securely to complete purchases and disburse approved refunds.
Delivery and Logistics Partners
We share necessary delivery information (such as your name, mobile number, delivery address, and package details) with our logistics partners to ensure prompt delivery across India.
Technology and Infrastructure Providers
Third-party providers assist with web hosting, server security, website analytics, email communications, and customer service tools under strict confidentiality obligations.
Legal and Statutory Authorities
We may disclose personal information where required by law, court orders, governmental authorities, or regulatory mandates.
Data Security
We implement reasonable technical, operational, and organizational security measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
All data transmissions on our Website are encrypted using HTTPS (SSL/TLS). However, no method of transmission over the Internet or electronic storage can be guaranteed to be 100% secure, so we cannot promise absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling transactions, maintaining business records, meeting legal, accounting, tax, or regulatory obligations, resolving disputes, and preventing fraud.
When personal information is no longer needed, we securely delete or anonymize it in accordance with applicable legal guidelines.
Your Privacy Rights
Subject to applicable Indian data protection laws, you may have rights relating to your personal information, including:
- Request information regarding the personal data we process about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally permissible
- Withdraw consent where processing is based on consent
- Opt out of promotional communications at any time
- Raise a privacy-related complaint or grievance with us
To exercise any of these rights, please contact us using the details in the Contact Us section.
Marketing Communications & Opt-Out
If you have opted to receive promotional communications from us, we may contact you via email, SMS, or WhatsApp.
You can opt out of promotional messages at any time by using the unsubscribe link in promotional emails, replying with an opt-out keyword, or contacting us directly.
Please note that even if you opt out of promotional messages, you will still receive essential transactional communications regarding your orders, payments, shipments, and customer-service inquiries.
Third-Party Websites and Services
Our Website may contain links to third-party services, social media platforms, payment providers, or courier tracking portals. We are not responsible for the privacy practices, content, or policies of third-party websites, and recommend reviewing their privacy policies directly.
Children's Privacy
Our Website is intended for general audiences and is not directed towards children. We do not knowingly collect personal data from minors where prohibited by applicable law. If you believe a child has provided data to us without parental consent, please contact us for immediate removal.
International Data Transfers
Some third-party technology providers utilized by our Website may process or store information on secure servers located outside India. Where cross-border processing occurs, we take reasonable steps to ensure standard contractual safeguards and compliance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, Website features, or regulatory requirements. When changes are made, we will update the "Last Updated" date at the top of this page.
Grievance and Privacy Contact
If you have questions, concerns, complaints, or requests relating to your personal data or this Privacy Policy, please contact our designated Grievance / Privacy Officer:
**Grievance / Customer Support Officer, Hasta Foods**
Hasta Foods (Hasta Foods (a brand of Hawk Exim))
**Address:** Sathya Sai Nagar, Madurai - 625 003, Tamil Nadu, India
**Email:** hastafoods25@gmail.com
**Phone / WhatsApp:** +91 90802 13041
**Working Hours:** Monday to Saturday, 9:00 AM - 6:00 PM IST
We will review and respond to privacy-related inquiries within the timeframes mandated by applicable law.
Consent
By using our Website and voluntarily providing your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your information as described herein.
Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the competent courts in Madurai, Tamil Nadu, India.
Questions about this policy? Write to hastafoods25@gmail.com.
Questions about your data?
We are happy to explain anything on this page.