Terms and Conditions
By using this website or placing an order, you agree to these Terms and Conditions. They set out clear, fair guidelines regarding product details, ordering, pricing, delivery, and customer care.
About Hasta Foods
Welcome to Hasta Foods. The Website https://hastafoods.com is operated by Hasta Foods, a food products brand based in Madurai, Tamil Nadu, India.
**Business Name:** Hasta Foods (a brand of Hawk Exim)
**Registered Address:** Sathya Sai Nagar, Madurai - 625 003, Tamil Nadu, India
**GSTIN:** 33IKUPS2801B1Z4
**Email:** hastafoods25@gmail.com
**Phone / WhatsApp:** +91 90802 13041
In these Terms, "Hasta Foods", "we", "us", and "our" refer to the business operating this Website. "You", "your", or "customer" refers to any person accessing the Website or purchasing products from us.
Use of the Website
You agree to use this Website only for lawful purposes. You must not:
- Use the Website for fraudulent, unlawful, or deceptive activities
- Attempt to gain unauthorized access to the Website, its hosting servers, or connected systems
- Interfere with Website security, stability, or operational functionality
- Copy, reproduce, modify, distribute, or commercially exploit Website content without our prior written permission
- Submit false, misleading, or fraudulent information
- Use automated systems, bots, or scrapers to extract data or disrupt the Website
- Attempt to place fraudulent or unauthorized orders
We reserve the right to restrict or terminate access to the Website if we reasonably believe these Terms have been violated.
Product Information
We make every reasonable effort to ensure that product descriptions, photographs, prices, packaging details, net quantities, and specifications displayed on the Website are accurate and current.
However:
- Product colours and natural texture may appear slightly different depending on your display device and screen settings.
- Pure cow ghee naturally varies between liquid, semi-solid, and granular consistency based on seasonal and ambient temperature conditions.
- Packaging containers, label designs, or presentation may undergo periodic refinements.
- Product photographs are genuine images of our products or representative packshots.
- Minor natural variations between batches do not constitute a product defect.
Food Product Information & Allergens
Hasta Foods products are food products intended for dietary consumption.
Customers are responsible for reading the product label, ingredients, nutritional information, storage guidelines, allergen warnings, and best-before dates prior to consumption.
**Allergen Warning:** Our ghee is crafted purely from milk fat and contains milk.
If you have a known dairy allergy, lactose intolerance, medical condition, or specific dietary restriction, please consult a healthcare professional before consuming.
Do not consume a product if the packaging appears broken, tampered with, leaking, or damaged upon delivery. Please contact us immediately in such circumstances.
Product Availability
All products displayed on the Website are subject to availability.
We reserve the right to limit purchase quantities, discontinue products, update packaging, or temporarily suspend product availability without prior notice.
If we cannot fulfill an accepted order after payment has been completed, we will notify you promptly and issue a full refund to the original payment method.
Prices and Taxes
All product prices displayed on the Website are in Indian Rupees (₹) and include all applicable taxes.
We reserve the right to revise product prices at any time without prior notice. However, confirmed orders will always be honoured at the price displayed at checkout when the order was placed, subject to obvious pricing errors.
Shipping charges, where applicable, are calculated and displayed transparently before order completion.
Orders and Acceptance
When you place an order on our Website, you are making an offer to purchase the selected items.
An order is considered accepted once we issue an order confirmation via email, SMS, or WhatsApp and begin processing.
We reserve the right to decline or cancel an order under circumstances including product unavailability, incorrect or incomplete customer information, suspected fraudulent activity, technical pricing errors, or delivery restrictions.
If an order is cancelled after payment has been received, the full amount will be refunded promptly through the original payment method.
Customer Information
You are responsible for providing complete and accurate information when placing an order, including your full name, active mobile number, valid email, and detailed delivery address with the correct pincode.
Hasta Foods shall not be responsible for delivery delays, missed shipments, or return-to-origin freight costs resulting from inaccurate or incomplete customer information.
Payment Methods and Processing
We offer multiple secure payment methods for orders placed on hastafoods.com:
**Prepaid Online Payments:** Processed securely through our payment partner Razorpay. We support UPI (Google Pay, PhonePe, Paytm, BHIM), debit and credit cards (Visa, Mastercard, RuPay), net banking across major Indian banks, and popular digital wallets. Prepaid transactions do not incur extra gateway fees.
**Cash on Delivery (COD):** Available for domestic orders across serviceable delivery pin codes. A nominal COD handling fee of ₹49 applies at checkout to cover courier cash-collection and verification logistics.
By initiating payment, you confirm that your payment details are accurate, you are authorized to use the chosen payment instrument, and the purchase is legitimate.
Hasta Foods never stores complete debit or credit card numbers, CVVs, net banking passwords, or UPI PINs on its servers.
Shipping and Delivery
We aim to process and dispatch orders within 1 to 3 business days following payment confirmation. Estimated delivery times are 2 to 5 business days within Tamil Nadu, and 3 to 7 business days across other regions of India.
Delivery timelines are estimates and may occasionally be influenced by courier disruptions, regional weather, transport strikes, or public holidays.
For comprehensive details, please consult our Shipping & Delivery Policy.
Inspection Upon Delivery
Customers are strongly encouraged to inspect the outer parcel at the time of delivery.
If the parcel arrives visibly damaged, leaking, broken, or tampered with, please take clear photographs or videos before opening and contact us within 12 hours.
This enables us to verify the issue swiftly with our delivery partner and dispatch a prompt replacement or refund.
Returns, Refunds and Replacements
Because pure ghee is a food product, returns cannot be accepted once the container has been opened or the seal broken, due to food hygiene and safety standards.
However, if an order arrives damaged in transit, leaking, defective, or incorrect, we will provide a free replacement jar or a 100% refund upon reviewing your order details and photos.
Please consult our Return & Refund Policy for full procedural steps.
Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order.
Orders can be cancelled free of charge prior to dispatch from our Madurai packing unit. Once an order has been packed and handed over to our courier partner, in-transit cancellation is no longer possible.
Approved pre-dispatch cancellations receive a 100% refund credited back to the original payment method.
Promotions, Discounts and Coupons
Hasta Foods may offer promotional discounts, coupon codes, free gifts, or free delivery thresholds from time to time.
Promotions are subject to stock availability and cannot be combined unless explicitly stated. Promotional benefits cannot be exchanged for cash.
Free Gifts & Promotional Items
Qualifying orders (every 500ml, 750ml, or 1 Litre jar, or any cart subtotal reaching ₹1,499 or more) automatically receive one complimentary Handcrafted Neem Wood Spatula (worth ₹199). Complimentary gifts are strictly capped at one unit per order.
Free gifts are subject to stock availability and may be substituted with an artisan wooden spatula of equal or greater value if necessary.
Promotional gifts are complimentary, non-refundable, and cannot be exchanged for cash, discount deductions, or store credits.
Intellectual Property
All content on hastafoods.com, including brand trademarks, logos, packaging graphics, jar packshots, photographs, illustrations, written text, and layout, is the exclusive intellectual property of Hasta Foods / Hawk Exim.
Reproduction, copying, modification, or commercial exploitation without prior written consent is strictly prohibited.
User Reviews and Submissions
If you submit a product review, testimonial, photograph, or comment, you confirm that your submission is truthful, reflects genuine product experience, and does not violate third-party rights.
You grant Hasta Foods permission to display, publish, and share your review for marketing and customer-proof purposes in accordance with applicable guidelines.
Third-Party Services
Our Website integrates third-party services such as payment gateways, logistics aggregators, and messaging platforms. These independent providers operate under their own terms and privacy policies.
Website Availability
We make every reasonable effort to keep the Website accessible and operating smoothly. However, we do not warrant that the Website will always be uninterrupted, error-free, or entirely free from temporary maintenance downtime.
Limitation of Liability
To the maximum extent permitted by applicable Indian law, Hasta Foods shall not be liable for indirect, incidental, or consequential damages resulting from the use of the Website or products purchased through it.
Our total liability relating to any order shall be limited to the purchase price paid for that order. Nothing in these Terms limits consumer rights that cannot legally be excluded under the Consumer Protection Act, 2019.
Force Majeure
Hasta Foods will not be liable for delay or failure to fulfill obligations caused by events beyond our reasonable control, including natural calamities, severe weather, transport strikes, epidemic restrictions, supply-chain interruptions, or telecommunications failures.
Privacy
Your use of the Website and submission of personal details is governed by our Privacy Policy, which forms an integral part of these Terms.
Changes to These Terms
We reserve the right to revise these Terms & Conditions from time to time. The latest version will be published on this page with an updated "Last Updated" date. Continued use of the Website constitutes acceptance of the revised terms.
Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to these Terms or purchases made on hastafoods.com shall be subject to the exclusive jurisdiction of the competent courts in Madurai, Tamil Nadu, India.
Grievance and Customer Support
If you have questions, complaints, or feedback regarding an order or these Terms, please reach out to us:
**Grievance / Customer Support Officer, Hasta Foods**
Hasta Foods (Hasta Foods (a brand of Hawk Exim))
**Address:** Sathya Sai Nagar, Madurai - 625 003, Tamil Nadu, India
**Email:** hastafoods25@gmail.com
**Phone / WhatsApp:** +91 90802 13041
**Support Hours:** Monday to Saturday, 9:00 AM - 6:00 PM IST
We will make every reasonable effort to review and resolve inquiries in a fair and timely manner.
Contact Us
For immediate assistance with an order, please message us on WhatsApp at +91 90802 13041 or email hastafoods25@gmail.com with your order number.
Questions about this policy? Write to hastafoods25@gmail.com.
Unsure about something here?
Ask us before you order and we will explain.