Return & Refund Policy
Thank you for purchasing from Hasta Foods. We take great care to ensure our ghee is packed securely in food grade jars. As ghee is a food product, we do not accept returns once opened; however, damaged, leaking, or incorrect items reported within 12 hours are replaced or fully refunded.
Returns Overview
We take great care to ensure that our pure cow ghee is packed securely and delivered to you in good condition.
As ghee is a food product, we generally do not accept returns or exchanges once the product has been delivered and opened or used.
However, if you receive a product that is:
- Damaged during transportation
- Leaking or improperly sealed
- Incorrectly delivered (wrong size or item)
- Tampered with prior to delivery
- Defective or otherwise not in acceptable condition
you may contact us within 12 hours of delivery for immediate assistance.
Damaged or Incorrect Orders
If your order arrives damaged, leaking, broken, or incorrect, please contact us within 12 hours of delivery and provide:
- Your order number
- Clear photographs or videos of the product and outer packaging
- A brief description of the issue
- The batch number printed on the jar label
After reviewing the case, we will offer a free replacement jar or a full refund, depending on the circumstances and your preference.
Refund Process and Timelines
If a refund is approved, the eligible amount will be refunded to the original payment method used for the purchase.
Refund processing time typically takes 5 to 7 business days, depending on your bank, credit card issuer, or UPI payment provider.
For prepaid orders, the payment gateway will credit the funds back automatically.
Non-Returnable Products
For food safety, hygiene, and health regulations, we cannot accept returns for:
- Products that have been opened or used
- Products where the tamper-evident seal has been broken
- Products damaged after delivery due to improper handling, dropping, or incorrect storage
- Products returned without prior written approval from our customer support team
- Natural seasonal variations in texture (ghee naturally transitions between liquid, semi-solid, and granular depending on ambient temperature)
Order Cancellation
Orders may be cancelled before they are dispatched from our packing unit.
Once an order has been shipped and handed over to our courier partner, cancellation is not possible.
To cancel an order prior to dispatch, please contact us immediately on WhatsApp (+91 90802 13041) or email hastafoods25@gmail.com with your order number.
Please Check Your Order on Delivery
For your safety and to help us resolve any delivery-related issues quickly, we request customers to check the package at the time of delivery.
Before accepting the parcel, please check for:
- Any visible damage or crushing of the outer package
- Leakage or spillage
- Broken or damaged containers
- Signs of tampering or an opened package
If you notice any serious damage or leakage, please take photographs/videos of the package before opening it and contact us as soon as possible (within 12 hours).
Contact for Returns and Refunds
For any return, replacement, or refund-related queries, please reach out to our team:
**WhatsApp:** +91 90802 13041
**Email:** hastafoods25@gmail.com
**Address:** Hasta Foods, Sathya Sai Nagar, Madurai - 625 003, Tamil Nadu, India
**Support Hours:** Monday to Saturday, 9:00 AM - 6:00 PM IST
Questions about this policy? Write to hastafoods25@gmail.com.
Something not right with your order?
Write to us with your order number and photos.